Your information, handled with care
We ask for as little as possible, keep it secure, and never sell it.
Plain-language summary · Last updated 2026
What we collect
To connect you with a provider, we collect only the essentials: your name, email, phone, location, the support you’re looking for, preferred timing, and any brief, non-medical notes you choose to add.
What we don’t collect
We do not ask for — and do not want — medical information. That means no diagnoses, medical history, medications, or health conditions. Please don’t include these in your notes.
How we use it
- To match you with suitable independent providers.
- To facilitate introductions, bookings, and secure payments.
- To support you and gently improve the service.
Sharing with providers
When you choose to connect with a provider, we share only the details needed to arrange your booking. Providers are independent and handle your information under their own practices and our standards.
What we never do
We never sell your personal information. We don’t provide medical advice, and we’re not an emergency service.
Your choices
You can ask us to update or delete your information at any time by emailing hello@villagenest.co.
This is a plain-language overview of our approach. A full privacy policy reviewed by counsel will govern the live service.